How to reach Rendreal about an order, the design assistant, the Rendreal connector inside Claude, ChatGPT and other AI assistants, or your personal data. One address for everything.
Email hello@rendreal.aiUpdated October 23, 2026Rendreal, Inc. · Delaware, USA
Email is the way to reach a person at Rendreal. One address handles everything: orders and deliveries, the design assistant, the Rendreal connector in AI assistants, invoices, privacy requests, press and partnerships.
We aim to reply within 1 to 3 working days. Complex cases and peak season can take longer. If you have not heard from us after that, reply to your original message rather than starting a new one, so the history stays together.
Compass, the design and ordering assistant, is available on this website, on WhatsApp and inside AI assistants that connect to it. It answers most questions about products, prices and delivery on the spot, and it can check on an order placed earlier if you give it the order reference and the email used at checkout. It cannot hand your conversation to a person. For anything it cannot settle, or anything you would rather put in writing, email us.
2What to include in your message
The more of this you give us in the first message, the faster we can act.
Your order reference. The assistant gives it to you when the order is placed; it is worth saving together with your payment confirmation. Put it in the subject line if you can. If you cannot find it, tell us roughly when you ordered and what the product was, and we will locate the order from the other details.
The email address you used at checkout. It is how we confirm the order is yours. If you are writing from a different address, say which one you paid with.
What happened, and what you expected. A short description is enough.
For a print or delivery problem: how many copies are affected, which pages or sides, and photographs that show the problem clearly. For damage in transit, include photos of the address label and the damaged packaging, and keep the affected copies and the packaging until we tell you they can be recycled.
For a problem with the assistant: where you were using it (this website, WhatsApp, Claude, ChatGPT or another app), roughly when, and what you asked. A screenshot or a copy of the exchange helps.
Please do not send card numbers or other payment details by email. We never need them: payment is handled by our payment provider, and any refund goes back to the card you paid with.
3Orders: where they stand, changes and cancellation
Checking an order. Ask the assistant for an update, giving the order reference and the checkout email, or email us with the same two details. An order that has not been paid for yet can only be picked up in the conversation where you started it.
Changing an order. Payment is what releases the job to production, so the specification and the design are fixed once you have paid (Terms, clause 12). Check spellings, phone numbers, web addresses and the quantity in the preview before you pay. If you spot something straight after paying, tell us immediately and we will tell you honestly what can still be done.
Cancelling an order. A paid order can be cancelled within one hour of payment, before production starts, and the payment goes back to the card you paid with. Ask the assistant to cancel it if you are still in the same conversation; otherwise email us with the order reference. After that window the order is in production and, because every product is made to your specification, it can no longer be cancelled or refunded for a change of mind or an error in the design (Terms, clause 15). Before payment there is nothing to cancel.
Delivery times. Production days and delivery days are separate: the production time you chose comes first and shipping is on top of it. Dates shown at checkout are estimates unless we stated a guaranteed date (Terms, clause 14).
4Damaged, late, or not what you approved
If a product arrives damaged, is missing or incomplete, or does not match the design you approved because of a production or shipping error, tell us within 30 days of delivery, and sooner if you can, so we can investigate promptly (Terms, clause 16). Email us with the details in section 2, in particular the photographs and the number of affected copies.
If an order looks late, tell us straight away and we will chase the carrier. A failed delivery attempt, an incomplete address or a parcel not collected in time brings the parcel back to us, and we will get in touch when that happens.
Where we agree there is a fault, we reprint, repair, or refund you in full or in part, subject to your statutory rights. If we ask for the goods back, return postage is at your expense and is refunded at the standard rate once the fault is confirmed. An agreed refund goes back to the card you paid with and can take 5 to 10 business days to show on your statement, depending on your bank.
Please use this route rather than raising a chargeback with your bank: a chargeback freezes the order and slows down putting it right. Some variation is not a fault: colour shifts between screen and paper, and small tolerances in trimming, folding and binding, are normal in commercial print (Terms, clause 13). If you are a consumer in the EEA, Switzerland or the UK, clause 23 of the Terms sets out the rights that apply to you.
5Rendreal inside Claude, ChatGPT and other assistants
Rendreal publishes a connector, also called an MCP server, that lets AI assistants such as Claude and ChatGPT browse our products, get prices, design and place orders on your behalf, inside the conversation you are already having. The connector is provided by Rendreal, Inc., not by the company that makes the assistant, and this page is its support contact.
Something is not working. Rephrasing your request often gets things moving. If the conversation has become tangled, ask the assistant to start a fresh order; anything already paid for is unaffected by starting over. If that does not help, email us with the name of the app, roughly when it happened and what you asked.
Orders placed through a connector are ordinary Rendreal orders. The same Terms apply, the same order reference and checkout email identify them, and everything in sections 3 and 4 applies to them.
Disconnecting. You can remove or disconnect the Rendreal connector at any time in the settings of the assistant you use; how depends on that app. Disconnecting does not cancel an order already placed and does not delete data we already hold. To ask for deletion, see section 6.
Your data. What you say to the assistant about Rendreal reaches us through the app you are using, and we handle it as described in our Privacy Policy. What that app does with the rest of your conversation is governed by its own privacy policy.
6Privacy requests and your data
Email hello@rendreal.ai with "Privacy" in the subject line for any question about your data, and to ask for access to it, to correct or delete it, to object to processing or to withdraw consent. Write from the email address on your order or account where you can, as we may need to verify your identity before acting, and we respond within the deadlines the law sets. The rights that apply to you, and how we handle requests, are in clause 9 of the Privacy Policy.
To change your cookie choice on this website, use the "Cookie choices" link in the footer of the home page (Privacy Policy, clause 11). To close your account, email us; orders already in production will still be produced and charged (Terms, clause 24).
7Content reports, security and other notices
Copyright, trademark and illegal content. If you believe a design or product on the Service infringes your rights or is illegal, follow the notice procedure in clause 18 of the Terms, which says what a notice must contain and where to send it. Copyright notices go to our designated agent at the postal address in section 8.
Security. If you have found a security problem in rendreal.ai, the assistant or the connector, email hello@rendreal.ai with "Security" in the subject line and enough detail for us to reproduce it. Please give us reasonable time to fix it before publishing anything, and do not access or change data that is not yours.
Press, partnerships and production partners. Same address. For jobs, write to careers@rendreal.ai.
8Company details
Rendreal, Inc., a Delaware corporation. Postal address: c/o Mixam, Inc., 1 N Wacker Dr, Suite 2410, Chicago, IL 60606, USA. Email: hello@rendreal.ai.
Support is by email. The WhatsApp number on the home page reaches the assistant, not a person.
This page explains how to get help. The contract for the Service and your orders is the Terms of Service, and how we handle personal data is set out in the Privacy Policy. Where this page and those documents differ, they prevail.