Terms of Service

1These terms and who we are

These Terms of Service ("Terms") are a contract between you and Rendreal, Inc., a Delaware corporation with its principal place of business c/o Mixam, Inc., 1 N Wacker Dr, Suite 2410, Chicago, IL 60606, USA ("Rendreal", "we", "us"). They govern your use of rendreal.ai, our AI design assistant, and the printed products you order through it (together, the "Service").

By creating an account or placing an Order you accept these Terms. You also acknowledge our Privacy Policy, which explains how we handle personal data. If you use the Service on behalf of a company, you confirm you have authority to bind it. Clause 25 applies to that use.

If you live in the European Economic Area, Switzerland or the United Kingdom, clause 23 changes some of these Terms in your favour and prevails where it conflicts with the rest.

2Our role: who sells you the printed product

When you place an Order, you buy the Product from Rendreal. We may have the Product manufactured, packed and shipped by one or more third-party printers ("Manufacturers"), and we may split an Order across Manufacturers or move it between them. We remain responsible to you for the Manufacturers' performance under these Terms. Your contract for the Product is with us alone; you do not need to, and should not, contact a Manufacturer about an Order. All questions, claims and complaints go to hello@rendreal.ai.

Orders that contain more than one Product type may be produced at different facilities and may arrive in separate shipments.

3Who may use the Service

You must be at least 18 years old, or the age of majority where you live if that is higher, to create an account or place an Order. By using the Service you confirm that you meet this requirement and can enter into a binding contract. The Service is not directed to children under 13, and we do not knowingly collect personal data directly from them.

4Your account

You are responsible for everything that happens under your account and for keeping your login details confidential. Tell us at once at hello@rendreal.ai if you suspect unauthorised use. Give us accurate contact and delivery information and keep it current; we are not responsible for a Product delivered to an address you gave us incorrectly. You may not sell, transfer or share your account. We may refuse to open an account, or close one, where we reasonably believe it was opened to evade a previous suspension.

5The design assistant is AI

The design assistant is an automated system. You are talking to software, not to a person, unless we tell you otherwise. Designs, text, prices quoted in conversation and other material the assistant produces ("Output") are generated by artificial intelligence using models supplied by third-party Technology Partners (see the Privacy Policy). Output can be wrong, incomplete or unsuitable even when it looks confident and detailed. You must check every Output, including spelling, names, contact details, dimensions and colours, before you approve it for printing. Clause 12 explains what approval means.

Output does not represent our views. We have not verified it. It is not professional advice.

6What you upload, and the licence you give us

You keep every right you have in the text, images, logos, photos, PDFs and other material you provide to the Service ("Input"). The licence below is what lets us process it.

You grant Rendreal a worldwide, non-exclusive, royalty-free licence, with the right to sublicense to our Technology Partners and Manufacturers, to host, store, copy, adapt, reproduce, transmit and display your Input and Output solely to provide the Service to you, to produce and ship your Products, to keep the Service safe and secure, to improve the Service as described in our Privacy Policy, to enforce these Terms and to comply with law. The licence ends when you delete the content or close your account, except that we may keep copies as described in the Privacy Policy and for Orders already placed.

7Your promises about what you upload

You confirm that, for everything you provide as Input:

1. you own it or have every right, licence, consent and permission needed for us and our Manufacturers to use it as these Terms allow;
2. it does not infringe or misappropriate anyone's copyright, trademark, design right, trade secret, privacy or publicity right, or any other right;
3. if it shows or names an identifiable person, you have that person's consent, or the consent of their parent or guardian, to their name, image or likeness being reproduced on a printed Product; and
4. if it contains personal data about anyone other than you, you have a lawful basis to share it with us and, where the law requires, you have told that person.

Only upload content you have the rights and permissions to use. If you are unsure, do not upload it. We may ask you for evidence of your rights, and we may hold or cancel an Order until you provide it.

8Logos and trademarks in your Design

Clause 7 applies to logos, trademarks and other brand elements that you provide or ask us to use in a Design. By approving a Product that carries one, you confirm that you are authorised to have it reproduced.

We may decline to reproduce any logo or trademark at our discretion, may route a Design for human review, and may cancel an Order with a full refund under clause 11. Our printing a logo or trademark is not a statement by us that you or anyone else is licensed to use it.

9Who owns the Design

As between you and Rendreal, and to the extent permitted by applicable law, you own the Output, including the finished Design. We assign to you all our right, title and interest, if any, in the Output, subject to your compliance with these Terms. Your own Input stays yours.

Because of how generative AI works, Output may not be unique. Other customers may receive the same or similar Output, and our assignment does not extend to their Output. We do not promise that any Output is original, is protectable by copyright or trademark, can be registered, or does not resemble something that already exists. You are responsible for how you use Output and for checking, with your own advisers where the stakes justify it, that a use is lawful.

Any templates, layouts, fonts, stock elements or software we supply remain ours or our licensors' and are licensed to you only as part of the Design.

10Acceptable use

You may not use the Service, or ask the assistant, to create or print anything that:

• infringes someone's copyright, trademark, design, privacy, publicity or other rights, or that you do not have permission to reproduce;
• is unlawful, defamatory, harassing, threatening, sexually explicit involving minors, or incites violence or hatred;
• reproduces currency, passports, identity documents, official stamps, certificates, tickets or other documents whose reproduction is restricted;
• depicts a real person in a realistic way they did not consent to, or is intended to deceive people about who made it or whether it is real;
• is presented as human-made when it is AI-generated, in a context where that matters to the reader;
• deliberately removes, alters or disables provenance or metadata tags in AI-generated content, including C2PA metadata, in order to hide that the content is AI-generated; or
• attempts to bypass safety filters, probe or scrape the Service, or interfere with its operation.

Our Technology Partners' usage policies also apply to the assistant, and we may decline a request that would breach them.

11Our right to refuse, review, cancel or re-route

We may, but are not obliged to, review any Input, Output or Order. We may refuse to generate, decline to print, hold an Order for human review, or cancel an Order before production starts. We may do so at our sole discretion and for any reason, including where a request breaches clause 7, 8 or 10, is alleged to infringe someone's rights, cannot be produced to an acceptable standard, or would be unlawful or commercially impracticable to fulfil. If we cancel an Order before production starts and you have paid, we refund the full amount. That refund is your only remedy for a cancellation under this clause.

We may produce your Order at any facility we choose and move it between Manufacturers. A Manufacturer may decline to print a Design; if so, we may try another facility or cancel the Order with a full refund under this clause. We never promise a specific facility.

Our decision to print a Design is not a statement that it is lawful or that you hold the necessary rights.

12Approving your Design is the point of no return

Reviewing your Design, your Order details and any proof for accuracy is your responsibility. When you approve a Design for printing you confirm that you have reviewed every page and every side, including all text, spelling, names, numbers, images, dimensions, page order and colours, and that you want it printed exactly as shown. We print the Design as approved. We do not proof-read, correct or modify its content.

If the Service flags a technical issue before approval, please work with us to resolve it. If you approve without resolving it, changes may not be possible once production starts. If an issue arises after approval, we may contact you, pause production, or cancel the Order before production with a full refund. This does not limit remedies available where we fail to meet agreed specifications or mandatory legal requirements.

We may make reasonable technical adjustments needed to prepare files for printing, such as resolution, bleed, colour profile, trim or file-format conversion. They will not change the content of your Design.

13Printing tolerances are not defects

Printed Products may differ from what you see on a screen because screens use RGB light and printing uses ink and physical materials. Reasonable minor variations in colour, tone, alignment, trim, texture, paper and finish can occur between print runs. They are not defects where the Product otherwise meets the agreed specifications and applicable law.

14Production and delivery

Production and delivery times shown at checkout are estimates unless we state a guaranteed date. Production starts after payment and approval. Risk in the Product passes to you on delivery. If we cannot ship within the time we quoted, or within 30 days of your Order if we quoted none, we will tell you, give you a new date, and offer you the choice of waiting or cancelling for a full and prompt refund, subject to any different mandatory legal right that applies. We may deliver an Order in more than one shipment. Delivery is to the address you gave us; you are responsible for import duties and for being available to receive the Product where a signature is required.

15Made to order: no cancellation once approved, no cooling-off

Every Product is made to your specification and personalised with your Design. Once you approve the Design and pay, you generally cannot change or cancel the Order, or receive a refund for an error in the Design or a change of mind. If you ask to cancel before production starts, we may be able to help, but you may be responsible for work already done. This does not affect your rights for delayed shipment, faulty goods, or a failure by us to meet agreed specifications or mandatory legal requirements.

If you are a consumer in the EEA or the UK: the 14-day right to withdraw from distance contracts does not apply to goods made to the consumer's specification or clearly personalised, where the law allows that exception. Your statutory rights in relation to faulty goods are unaffected (see clauses 16 and 23).

16Faulty Products

If a Product is damaged, missing, or does not materially match the Design you approved because of a production or shipping error, tell us at hello@rendreal.ai with your order number and photographs that show the problem.

Please tell us within 30 days of delivery so we can investigate promptly. If we agree that the Product is faulty, we may reprint and replace it, repair it, or refund the price of the faulty part, in full or in part, subject to your mandatory legal rights. Problems caused by your Design, by an issue we flagged and you approved, or by variations within clause 13 are not faults, unless we fail to meet agreed specifications or mandatory legal requirements. This reporting request and these remedies do not limit statutory rights.

17Prices, payment and taxes

Prices are shown at checkout in the currency of your region and include or exclude tax as stated there. A price the assistant mentions in conversation is an estimate until it appears at checkout. Payment is taken in full when you place the Order, through our payment processor; we do not store your full card details. We may correct an obvious pricing error before production and offer you the choice of paying the correct price or cancelling for a full refund.

If you dispute a charge, please contact us at hello@rendreal.ai; we may be able to resolve the issue quickly. This does not limit your right to raise a legitimate payment dispute.

18Reporting infringing content

Copyright. If you believe content on the Service or in a Product infringes your copyright, send a notice to our designated agent: Copyright Agent, Rendreal, Inc., c/o Mixam, Inc., 1 N Wacker Dr, Suite 2410, Chicago, IL 60606, USA, hello@rendreal.ai. Your notice must identify the copyrighted work, identify the material and where it is, give your contact details, state that you believe in good faith the use is not authorised, state under penalty of perjury that you are the owner or authorised to act, and carry your physical or electronic signature. A user whose content was removed may send a counter-notice with the elements set out in 17 U.S.C. § 512(g)(3), and we will follow that process.

Trademark. Send trademark complaints to hello@rendreal.ai with the registration number and jurisdiction of the mark if it is registered, the Design or Product concerned and why you believe it infringes.

Illegal content. Anyone may report content they believe is illegal under applicable law to hello@rendreal.ai. We will handle reports, give notices, and provide any review or remedy required by applicable law.

What we do. We act on a complete notice without undue delay and within any period the law sets. We may remove or disable content, hold or cancel Orders, and tell the affected user. In appropriate circumstances we close the accounts of repeat infringers, and of anyone who opens a new account to evade a closure.

19Your responsibility, and who indemnifies us

You are responsible for your Input, for how you use Output and Products, and for anyone you share them with.

If you use the Service as a business or organisation, you will, to the extent permitted by law, defend, indemnify and hold harmless Rendreal, its affiliates, Manufacturers and personnel from and against any third-party claim, and the resulting costs, losses, liabilities and expenses (including reasonable legal fees), arising out of your Input, your confirmation under clause 8, your use of Output or Products, or your breach of these Terms, including any claim that our printing and shipping of a Product at your instruction infringes a third party's rights.

If you use the Service as a consumer, you do not give an indemnity, but you remain responsible under these Terms and the law for your Input and for how you use Output and Products.

20No warranties beyond these Terms

Except as expressly stated in these Terms, the Service and Output are provided "as is" and "as available". To the fullest extent permitted by law we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement, and any warranty that Output will be accurate, unique, original or suitable for your purpose. Our Privacy Policy describes our personal-data practices.

Some jurisdictions do not allow the exclusion of implied warranties, so some of the above may not apply to you. If you are a consumer covered by clause 23, that clause applies instead of the parts of this clause that would exclude your statutory rights.

21Limitation of liability

To the fullest extent permitted by law, Rendreal and its affiliates, Manufacturers and personnel will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or relating to these Terms or the Service, even if we were advised of the possibility. Our total liability for all claims relating to an Order or to the Service will not exceed the greater of the amount you paid us for the Order giving rise to the claim, or the amounts you paid us in the twelve months before the event, or USD 100.

These limits do not apply to our indemnity obligations, to liability caused by our fraud, wilful misconduct or gross negligence, to death or personal injury caused by our negligence, or to any liability that cannot be limited by law. We do not exclude or limit our liability where it would be unlawful to do so.

22Disputes, governing law and arbitration (United States)

These Terms and any dispute arising out of them or the Service are governed by the laws of the State of Delaware and the Federal Arbitration Act, without regard to conflict-of-laws rules.

Before starting any formal proceeding, you and we agree to try to resolve the dispute informally: send a written description to hello@rendreal.ai and we will do the same, and both of us will make a good-faith attempt to settle within 60 days.

If we cannot, any dispute will be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its consumer rules, before one arbitrator, in the county where you live or by video, with us paying the filing and arbitrator fees that exceed what you would pay in court. Either of us may instead bring an individual claim in small-claims court. Claims may be brought only on an individual basis; neither of us may bring or take part in a class, collective or representative action, and the arbitrator may not consolidate claims of different people. If this class-action waiver is found unenforceable for a given claim, that claim goes to court, not arbitration.

You may opt out of arbitration by emailing hello@rendreal.ai within 30 days of first accepting these Terms, or within 30 days of any change to this clause. Opting out does not affect the rest of these Terms. Any claim not subject to arbitration will be heard in the state or federal courts located in the State of Delaware, and both of us submit to their jurisdiction.

This clause does not apply where mandatory law provides otherwise, including to consumers covered by clause 23.

23If you are a consumer in the EEA, Switzerland or the UK

This clause applies if you live in the European Economic Area, Switzerland or the United Kingdom and use the Service as a consumer. Where it conflicts with any other clause, this clause wins.

1. Your statutory rights. Nothing in these Terms affects your statutory rights, including your rights when goods are faulty, not as described or do not match the Design you approved. In the UK this includes your right under the Consumer Rights Act 2015 to reject a faulty Product within 30 days for a full refund, and thereafter to a repair or replacement. In the EEA this includes the two-year legal guarantee of conformity.
2. Liability. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, for breach of your statutory rights in relation to the Products, or for anything else that cannot be excluded or limited by law. Subject to that, we are liable for foreseeable loss and damage caused by our breach of these Terms or our failure to use reasonable care and skill, and we are not liable for business losses if you use the Service as a consumer.
3. Law and courts. These Terms are governed by the law of the country where you live, and you may bring a claim in the courts of that country. Clause 22 (arbitration and class waiver) does not apply to you.
4. Complaints. Write to hello@rendreal.ai first. Nothing in these Terms limits any complaint route or dispute-resolution right required by applicable law.
5. Cancellation. Your 14-day right to withdraw from a distance contract does not apply to Products made to your specification or clearly personalised (clause 15).
6. Delivery and risk. Products remain at our risk until delivered to you or a person you nominate.

24Suspension and termination

You may close your account by writing to hello@rendreal.ai. Orders already in production will still be produced and charged. We may throttle, suspend or close your account, and cancel Orders not yet in production with a full refund, if you breach these Terms, if we are required to by law or by a Technology Partner's usage policy, or to address fraudulent or abusive use. Where practical we will tell you why and give you a chance to respond. Clauses 7, 9, 18 to 23 and 26 survive termination.

25Use on behalf of a business

If you use the Service on behalf of a business or organisation, you confirm you have authority to bind it. The business-use indemnity in clause 19 applies only to the extent permitted by law. Whether you are a consumer, and which mandatory consumer protections apply, is determined by applicable law and your actual use of the Service.

26Changes to these Terms

We may change these Terms. For a material change, we will give notice and, where required by applicable law, reasonable advance notice by email or a notice in the Service. Where law requires your agreement, we will seek it. Changes do not apply to Orders already placed or retroactively change how a dispute is resolved. If you do not agree, you may stop using the Service and close your account before the change takes effect. Changes to clause 22 restart the 30-day arbitration opt-out window described there.

27General

These Terms and any Order confirmation are the whole agreement between you and us about the Service. If a court finds part of these Terms unenforceable, the rest stays in force. Our not enforcing a right is not a waiver of it. You may not assign these Terms; we may assign them to an affiliate or a successor with notice to you. Notices to us go to hello@rendreal.ai and by post to Mixam, Inc., 1 N Wacker Dr, Suite 2410, Chicago, IL 60606, USA; notices to you go to the email on your account. Nothing in these Terms creates a partnership, agency or employment relationship. We are not liable for delay or failure caused by events outside our reasonable control; clause 14 governs your rights if an Order is delayed.